Customer Charter of Aprios Audio Visual Ltd

Since 2003, Aprios AV has delivered custom AV solutions across a wide range of corporate and retail environments, both in the UK and overseas. We specialise in supplying the latest AV technologies and help clients make informed purchasing decisions. Our role is not just to install equipment, but to ensure you understand exactly how it benefits your business. References and case studies are available upon request.

Our Commitments to You:

Precision Installations, backed by a 3-Year Warranty
Every one of our projects is delivered with meticulous attention to detail and is backed by an industry leading 3-year installation warranty.

Proactive Site Readiness & Contractor Coordination
We will tell you exactly what needs to happen on-site before installation and will liaise directly with your other contractors to ensure the best possible outcome.

Upfront Communication & Clear Solutions
If challenges arise, you will hear it from us first, along with a clear action plan to resolve them. No excuses, just honest communication and proactive solutions.

Accredited & Compliant to Industry Standards
We meet or exceed all relevant compliance requirements and health & safety standards for professional AV system delivery.

Rapid Support, Backed by Service Guarantees
Clients with an Aprios Maintenance Agreement receive guaranteed response times:
• Remote support within 2 hours, or that month’s cost refunded.
• Onsite support within the agreed SLA, or that month’s cost refunded.

Independent, Tailored Solutions Focused on Full Lifecycle Value
We promise to remain independent of any equipment manufacturers so that we can recommend AV solutions purely based on performance, reliability, and long-term ROI with systems that suit your business, not promotional gimmicks.

Responsive & Transparent Quoting Process
For straightforward projects, we aim to provide a quote within 24 hours of receiving full details. Complex projects may require more time to specify, but we’ll keep you informed of timelines every step of the way.

Proper User Training & Support
We believe user adoption is a key measurement of success. We will ensure your staff are fully trained on how to use the systems we install, with clear guidance and no jargon, and will be available after the installation to answer any questions and help build user confidence.

First Month Premium Maintenance is Free of Charge
To ensure everything runs smoothly post-installation, we provide premium maintenance support free of charge for the first month. You will have peace of mind knowing our team is there to handle any teething issues promptly.

Full Transparency on Project Risks
We will be honest with you and proactively highlight any project risks early, including lead times, site challenges, or third-party dependencies, and work with you to overcome them effectively.

We are a Long-Term AV Partner, Not a One-Off Supplier
We believe clients are long-term partners and that our job doesn’t end at handover. We promise to be here to support you as your needs evolve, with ongoing advice, maintenance, system upgrades and even disposal and recycling when required.

Your Commitments to us:

Clear Goals, Honest Conversations
We need a clear understanding of your goals, challenges, budgets, and timelines upfront. Transparency from day one helps us design the right solution and helps to avoid any costly surprises or wasted time later on. 

Involve Key Decision Makers Early
Projects stay on time and within budgets when key decision makers are engaged from the outset. This avoids unnecessary delays and keeps the project on track.

Set Realistic Timelines
We’ll go above and beyond to meet your deadlines and request that you be realistic about site readiness, equipment lead times, and your sign-off / approval procedure.

Create a Collaborative Partnership
If challenges arise during an installation, we ask for a collaborative approach. Together, we can resolve any issues quickly and protect your business outcomes.

Why This Charter Matters

When you choose Aprios AV, you are not just buying a box or outsourcing a task. You are bringing in a team that will treat your project as if it were our own.

Over 22 years of AV integration experience
Flawless installations, backed by an industry leading 3-year installation warranty
Guaranteed response times and premium aftercare and support services
Accredited, compliant, and accountable
Transparent advice and user training for long-term success
References and case studies are available on request

Next Steps:

Please get in touch to discuss your requirements. You can reach us at:
hello@aprios-av.com | 01895 602020